Refund and Returns Policy
At Woolen Maker Clothing, we want every customer to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms outlined below.
Return Period
Customers may request a return within 14 days of receiving their order.
To start a return request, please contact us at info@woolenmakerclothing.com with your order number and details about the item you wish to return.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in its original condition.
- Free from stains, damage, odors, or signs of wear.
- Returned with original tags and packaging where applicable.
- Accompanied by the relevant order information.
Items that do not meet these conditions may not be accepted for return.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide your order number and, where necessary, clear photos showing the issue. Our team will review your request and provide further instructions.
How to Request a Return
To request a return:
- Contact us at info@woolenmakerclothing.com.
- Provide your order number and the details of the item you want to return.
- Wait for our return instructions before sending the product.
- Pack the item securely to help prevent damage during transportation.
- Send the package according to the instructions provided by our team.
Please do not send an item to a return address without contacting us first.
Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.
Original shipping costs may not be refundable except where required by applicable law.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed using the original payment method where possible. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for another size, color, or product, please contact us at info@woolenmakerclothing.com. Our team will explain the available options and the applicable process.
Non-Returnable Items
Certain products may not be eligible for return due to their nature or hygiene requirements, particularly if they have been used, opened, or are no longer in their original condition.
Any applicable exceptions will be handled according to applicable consumer protection laws.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact:
Woolen Maker Clothing
Email: info@woolenmakerclothing.com
We are committed to handling return and refund requests professionally and helping you throughout the process.
Last Updated: August 2026